Get In Touch
However you prefer to reach us, we're ready to help with any shipping question, issue, or request.
Phone Support
1-800-555-1234
Available 24/7, every day of the year
Email Support
support@dottexp.com
Response within 2 business hours
Live Chat
Chat with an agent instantly
Available Mon–Sun, 6 AM – 11 PM EST
Headquarters
1250 Avenue of the Americas
New York, NY 10020
Send Us a Message
📋 File a Damage or Loss Claim
If your package was damaged or lost in transit, you may be eligible for reimbursement under our shipping guarantee. Claims must be filed within 60 days of the ship date.
🏢 Business Account Inquiries
Shipping more than 50 packages a month? Ask about our Business Account program — volume discounts, dedicated account managers, API access, and consolidated billing.